Contact Us: Loudoun Mutual Is Always Nearby

Tree Removal Guidelines (PDF)

PHONE: 800-752-3458 — CLAIMS FAX: 540-301-2153

WHAT TO EXPECT IF YOU HAVE A CLAIM

When there is a large weather event, claims may be processed slightly different than during normal times. Here are some tips on what to expect during high volume times.

— If your claim is for food spoilage only, please report a claim for the approximate dollar amount of food lost.
— You can report your claim online by logging into the My Policy site, without a login at https://www.loudounmutual.com/submit-claim/, if you call your local agent, or by calling 1-800-752-3458. Our 800 number may transfer to an outside vendor to take the initial report if the claim volume is extremely high.
— Having your policy number when you call will expedite the claims process.
— Have daytime phone numbers and email addresses handy to give us.
— Give as much detail as you can on the damages and the severity. If roads are blocked or local authorities are restricting access, let us know.
— You should be contacted within 48 business hours of reporting your claim.
— We may use an independent adjusting company or a local contractor rather than a staff adjuster during high volume times.
— Do what is reasonably necessary to protect your property. Save any receipts for money you spend to do this. If you can take photos, please do.
— Have trees removed from homes, out buildings or fences. Be wary of price gouging.
— Watch out for unlicensed, out of state and new start up contractors.
— If your home is unfit to live in, Save any receipts you may have from staying in hotels and dining out. A home without electricity is uncomfortable but is not considered unfit to live in unless you have medical concerns.
— If you have a mortgage on your home you will want to contact them to find out their procedures for claim checks, as their name will be included as a payee.

In most cases, your authorized Loudoun Mutual independent agent can meet your insurance needs. When you need to contact us directly, we're here to serve you. Because Loudoun Mutual is a local company serving Virginians, we're never far away.

Hours of Operation: 8:00 AM-4:30 PM (Monday-Friday)

Billing Mail/Payments

PO Box 645804
Pittsburgh, PA 15264-5256

General Mail/Correspondence

PO Box 58
Waterford, VA 20197

Telephone: (540) 882-3232
Toll Free: (800) 752-3458
Fax: (540) 882-4785

Questions & General Information

[email protected]

Claims

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Claims Fax: (540) 301-2153

Billing

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Technical Support (IT)

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