Loudoun Mutual will never contact you directly via phone call to pay your bill. If your bill is overdue, we send a notice via USPS mail (or an email if you have paperless settings turned on). The notice lets you know your policy will be cancelled if payment is not received by a specified date.

Criminals are becoming more sophisticated and aggressive in their attempts to trick you into paying them or giving out personal information. Be especially wary of anyone stressing the urgency of the matter and demanding immediate payment. Do not give out your bank account number, credit/debit card number, or personal information to someone who calls you claiming to be an employee of Loudoun Mutual. To make a payment call us directly at (800) 752-3458 or call your agent.

Why You Should Choose Loudoun Mutual Insurance Company

Loudoun Mutual Insurance Company is rated A- (Excellent) by AM Best, the premier insurance rating organization. A.M. Best ratings are issued on over 3,500 companies in more than 80 countries worldwide. Best's Credit Ratings are recognized as a benchmark for assessing a rated organization's financial strength as well as the credit quality of its obligations.

Contact Us: Loudoun Mutual Is Always Nearby

In most cases, your authorized Loudoun Mutual independent agent can meet your insurance needs. When you need to contact us directly, we're here to serve you. Because Loudoun Mutual is a local company serving Virginians, we're never far away.

Hours of Operation: 8:30 AM-4:30 PM (Monday-Friday)

Billing Mail/Payments

PO Box 645804
Pittsburgh, PA 15264-5256

General Mail/Correspondence

PO Box 58
Waterford, VA 20197

Telephone: (540) 882-3232
Toll Free: (800) 752-3458
Fax: (540) 882-4785

Questions & General Information

[email protected]


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Claims Fax: (540) 301-2153


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Technical Support (IT)

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