Contact Us: Loudoun Mutual Is Always Nearby

As developments continue with COVID-19, we want to take a moment to provide an update on Loudoun Mutual’s plans and response:

• During this time, Loudoun Mutual offices will not be officially closed. Our phones (#1.800.752.3458) will continue to be answered during normal business hours. Please note that call wait times may be longer than normal.
• As a reminder, you have access to your policy information online. Options include:
  Pay Your Bill
  Submit a Claim
  My Policy
  
• Contact your local Loudoun Mutual agent if you need further assistance.

As we go through this period of uncertainty, we want everyone to unequivocally understand that we care about our employees, our agents, and our policyholders. We will do everything we can to continue our excellent level of service to which you are accustomed. Thank you for your patience.

In most cases, your authorized Loudoun Mutual independent agent can meet your insurance needs. When you need to contact us directly, we're here to serve you. Because Loudoun Mutual is a local company serving Virginians, we're never far away.

Hours of Operation: 8:00 AM-4:30 PM (Monday-Friday)

Billing Mail/Payments

PO Box 645804
Pittsburgh, PA 15264-5256

General Mail/Correspondence

PO Box 58
Waterford, VA 20197

Telephone: (540) 882-3232
Toll Free: (800) 752-3458
Fax: (540) 882-4785

Questions & General Information

[email protected]

Claims

[email protected]
Claims Fax: (540) 301-2153

Billing

[email protected]

Technical Support (IT)

[email protected]