Why You Should Choose Loudoun Mutual Insurance Company

Loudoun Mutual Insurance Company is rated A (Excellent) by AM Best, the premier insurance rating organization. A.M. Best ratings are issued on over 3,500 companies in more than 80 countries worldwide. Best's Credit Ratings are recognized as a benchmark for assessing a rated organization's financial strength as well as the credit quality of its obligations.

Contact Us: Loudoun Mutual Is Always Nearby

Tree Removal Guidelines (PDF)

PHONE: 800-752-3458 — CLAIMS FAX: 540-301-2153


When there is a large weather event, claims may be processed slightly different than during normal times. Here are some tips on what to expect during high volume times.

If your claim is for food spoilage only, please report a claim for the approximate dollar amount of food lost.
— You can report your claim online by logging into the My Policy site, without a login at https://www.loudounmutual.com/submit-claim/, if you call your local agent, or by calling 1-800-752-3458. Our 800 number may transfer to an outside vendor to take the initial report if the claim volume is extremely high.
— Having your policy number when you call will expedite the claims process.
— Have daytime phone numbers and email addresses handy to give us.
— Give as much detail as you can on the damages and the severity. If roads are blocked or local authorities are restricting access, let us know.
— You should be contacted within 48 business hours of reporting your claim.
— We may use an independent adjusting company or a local contractor rather than a staff adjuster during high volume times.
— Do what is reasonably necessary to protect your property. Save any receipts for money you spend to do this. If you can take photos, please do.
— Have trees removed from homes, out buildings or fences. Be wary of price gouging.
— Watch out for unlicensed, out of state and new start up contractors.
— If your home is unfit to live in, Save any receipts you may have from staying in hotels and dining out. A home without electricity is uncomfortable but is not considered unfit to live in unless you have medical concerns.
— If you have a mortgage on your home you will want to contact them to find out their procedures for claim checks, as their name will be included as a payee.

In most cases, your authorized Loudoun Mutual independent agent can meet your insurance needs. When you need to contact us directly, we're here to serve you. Because Loudoun Mutual is a local company serving Virginians, we're never far away.

Hours of Operation: 8:00 AM-4:30 PM (Monday-Friday)

Billing Mail/Payments

PO Box 645804
Pittsburgh, PA 15264-5256

General Mail/Correspondence

PO Box 58
Waterford, VA 20197

Telephone: (540) 882-3232
Toll Free: (800) 752-3458
Fax: (540) 882-4785

Questions & General Information

[email protected]


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Claims Fax: (540) 301-2153


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Technical Support (IT)

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