Loudoun Mutual will never contact you directly via phone call to pay your bill. If your bill is overdue, we send a notice via USPS mail (or an email if you have paperless settings turned on). The notice lets you know your policy will be cancelled if payment is not received by a specified date.

Criminals are becoming more sophisticated and aggressive in their attempts to trick you into paying them or giving out personal information. Be especially wary of anyone stressing the urgency of the matter and demanding immediate payment. Do not give out your bank account number, credit/debit card number, or personal information to someone who calls you claiming to be an employee of Loudoun Mutual. To make a payment call us directly at (800) 752-3458 or call your agent.


Submit A Claim

If you need to directly report a claim, please use the following channels.

Hours of Operation: 8:30 - 4:30 PM (Monday - Friday)

Claims Phone Number: 1-800-752-3458

You can also use My Policy Portal to file a new claim: www.loudoun.briteapps.com

Or you can send us an email directly to [email protected], please include your policy number, name, phone number and loss related information. Alternatively, you can contact your agent to file a claim.

Thank you,
Loudoun Mutual Insurance Company