Loudoun Mutual will never contact you directly via phone call to pay your bill. If your bill is overdue, we send a notice via USPS mail (or an email if you have paperless settings turned on). The notice lets you know your policy will be cancelled if payment is not received by a specified date.

Criminals are becoming more sophisticated and aggressive in their attempts to trick you into paying them or giving out personal information. Be especially wary of anyone stressing the urgency of the matter and demanding immediate payment. Do not give out your bank account number, credit/debit card number, or personal information to someone who calls you claiming to be an employee of Loudoun Mutual. To make a payment call us directly at (800) 752-3458 or call your agent.

The Story Behind Loudoun Mutual's Logo

Looking through our archives, it appears the company began using its current logo in conjunction with the company's 100th anniversary in 1949. During that year, the new logo was used both in the annual report to the policyholders and in a book on the history of the company. This iconic image was chosen to be Loudoun Mutual's logo because it was typical of the fire fighting protection in use at the time of the company's founding in 1849. Our logo was originally designed by Betty Tiffany based on a "tub-pumper" built at the direction of George Washington.

The history of the tub-pumper on which our logo is based is very interesting. Two of our founding fathers, Ben Franklin and George Washington were active volunteer firefighters. The story indicates that during a visit to Philadelphia, George Washington saw the tub-pumper that was in use at Ben Franklin's fire company. In 1774, Mr. Washington commissioned a similar tub-pumper to be built for his fire company, Friendship Fire Company, in Alexandria, Virginia. This tub-pumper is still in existence today and is on display at the Friendship Fire Company.

For us at Loudoun Mutual, our logo has a lot of symbolism and relevance to who we are as a company today. The first mutual insurance company in America was started by Ben Franklin and his friends at their volunteer fire company after one of the fire department's members lost his house and didn't have the means to rebuild. Because the mutual insurance industry has its roots with volunteer fire companies, the tub-pumper is a symbol of the founding of mutual insurance in America. The tub-pumper is also a symbol of team work and neighbors helping their neighbors. When there was a fire, many neighbors came together to operate the pumper and help during their neighbor's time of need. Working hard as a team and helping our policyholders when they need us remain two core values for us here at Loudoun Mutual.

Many companies spend a lot of money on graphic artists and focus groups to design their logos. At Loudoun Mutual, we are glad our predecessors chose a timeless symbol of neighbor helping neighbor for our logo. It is a symbol that is just as relevant and stylish today as it was in 1949, or for that matter, in 1849, when Loudoun Mutual was initially founded.